Shipping & Returns

In Jplate we send to:

The entire Iberian Peninsula (Spain and Portugal) and the rest of Europe. Within the Spanish Peninsula Territory includes the Balearic Islands, Canary Islands, Ceuta, Melilla.

Shipments to the Canary Islands-Ceuta and Melilla will be made taking into account the type of tribute-tax properly established in each of these provinces. In the specific case of the Canary Islands, the IGIC (Canarian Indirect General Tax) is applied and in the case of the Autonomous Cities Ceuta and Melilla, the IPSI (Tax on Production, Services and Import of the Cities of Ceuta and Melilla) acts. .

For this reason, if you live or want to send your order to the Canary Islands, Ceuta or Melilla, write us an email to shop@myjplates.com and we will gladly tell you the steps to follow to send your order.

Deadlines and Delivery / Orders

Delivery times

At Jplate we offer 2 to 3 business days for standard shipping in the Iberian Peninsula (Spain and Portugal). After making your purchase and once you leave our Workshop-Warehouse and we will send you an e-mail informing you that your order has been accepted and is being shipped.

And you will receive your purchased piece-article at the indicated address between 24 to 72 hours later (working days).

If you live in the Balearic Islands, the Canary Islands, Ceuta or Melilla, it will take 5 to 10 days for your order to arrive from our workshop-warehouse.

For Europe shipments of 5 to 10 business days, from the moment your order leaves our warehouse workshop. Our packages travel with DHL, MRW and Correos España. For Europe they travel with DHL and MRW depending on the destination country.

Keep in mind that these deadlines are average, and therefore sometimes they can vary, due to the overload that couriers have at different times of the year, and may have delays for logistical reasons in promotional, extraordinary or force majeure periods. In cases of delays in deliveries, THE COMPANY will inform customers as soon as it becomes aware of this circumstance and we will give them the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Bear in mind, in any case, that we do not deliver home on Saturdays or Sundays.

Each delivery is considered made from the moment in which THE TRANSPORTATION COMPANY makes the product available to the Customer, which is materialized through the control system used by the transport company.

In the case of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in Section II. "Return". Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered for reasons attributable to the Customer.

For quality and delivery management reasons, orders placed on Friday or the eve of holidays, after 12 noon, will be shipped the next business day.

Product / Order Deliveries.

THE COMPANY, undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form.

In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours.

THE COMPANY will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the order form does not conform to reality or has been omitted.

THE COMPANY informs the Client that it is possible for the same order to be divided into several deliveries.

 

Deliveries / Receipt of Orders - Deliveries not made

Deliveries Order

Each delivery is considered made from the moment in which the transport company makes the product available to the Customer, which is materialized through the control system and signature used by the transport company, which will certify the receipt of the order in the agreed delivery address.Keep in mind, in any case, that home deliveries are not made on Saturdays or Sundays.

Order Delivery Data

It is very important to indicate the correct address information and without typographical errors during the purchase process.

Deliveries not made - Reason for Absence

If at the time of delivery the Client is absent, it is advisable that there is someone you trust, who may be a neighbor, concierge of the establishment, since the second failed delivery attempt the order will be returned by the transport agency to our workshop- stock.

The carrier will leave a notice as proof of its intention to deliver the shipment, via email (provided by the customer in his purchase order with order delivery address) indicating how to proceed to arrange a new delivery. If after 7 business days after the delivery of the order delivery has not been arranged, the Client must contact THE COMPANY. In the event that the Client does not proceed in this way, after 10 business days from the delivery of the order, it will be returned to our warehouses and the Client will be responsible for the shipping costs and return to origin of the merchandise, as well as possible associated management fees.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually oscillate between one and three weeks.

Please note that deliverymen are not required to call or leave any notice in the event of a failed delivery attempt. If you do not receive your order for this reason, contact the courier company as soon as possible to arrange a new delivery. Remember that if you postpone the delivery, the delay or the status of the package when you receive it will be your responsibility.

Free Shipping

At Jplate we offer free shipping costs for purchases over € 140 in the Iberian Peninsula (Spain and Portugal); to the Balearic Islands when they are over € 170, to Europe for orders over € 270 and to the Canary Islands, Ceuta and Melilla when they are purchases over € 150.

Shipping cost rates

Currently the price of Home-Standard Shipping for Spanish Peninsula Territory is usually as a guideline from € 5.90, Balearic Islands € 8 and € 10 for Europe. In the case of the Canary Islands, Ceuta and Melilla it is € 10.

The total price of the shipment is calculated based on the destination selected by the buyer, as well as the weight-product purchased and the packaging used for shipping. The total price of the transport will be indicated on the purchase summary page, before the order confirmation (checkout).

And for shipments with destinations outside of Europe, both the transport costs according to weight and shipping destination as well as those derived from customs will be borne by the customer.

 

Inquiries / Order Status

After placing the order you will receive a confirmation email with the details of the order.

Keep in mind that due to the volume of orders this email may take longer than usual. You will then receive a second email from JPlate when the order leaves our Workshop-Warehouse.

Shipments to the Peninsula, the Balearic Islands and Europe are made through DHL and MRW. Shipments to the Canary Islands, Ceuta and Melilla are made mainly through Correos España.

Returns

THE COMPANY is rigorous with the preparation and preparation of our orders and in the same way we strive to protect your order, understanding that sometimes it is inevitable that your package suffers blows or during the journey. And where possible we will strive to provide the best solution together with the client.

JPlate will only accept returns in the event that the merchandise is defective or when the products ordered do not correspond to the order received, as long as they meet the conditions mentioned below and those described in the returns section:

In case of Products with Breakage Defects or if the product does not correspond to the requested one (s) in your purchase order, contact Jplate within the first 24 hours after receiving the order delivery, writing a email to shop@myjplates.com it is very important to attach photographs in which the product can be seen.
To be accepted a return, the part / article must not have been used or manipulated and must be in the same state and conditions in which you received it. In addition, you must keep its original labeling and original protective material packaging in order to return it to our Workshop-Warehouse with the maximum possible guarantees as it was initially sent to you.
To complete your return, we need you to include a copy of the delivery note inside the package, where the returned products and the reason for the return are also marked.
The customer must send it through a courier company of their choice. The return must be paid by the customer and we will inform the address that the product must send.
Keep in mind that for reasons of hygiene and health safety, returns of any item that do not have as a reason any of the assumptions described above in this section and in that of Terms and Conditions II. Returns.

 

I. Return Procedure

All products purchased from THE COMPANY may be returned and reimbursed, provided that the Client communicates to THE COMPANY his intention to return the part / s or items purchased within a maximum period of up to 14 working days from the date of delivery and that the rest of the conditions established in the following sections below are met.

THE COMPANY will only accept returns that meet the requirements set out in our Returns and Refund policy section, described below:

The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
The shipment must retain all its original labeling and must be made using the same box in which it was originally received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Client must return it in a protective box (double channel) so that the product reaches THE COMPANY's warehouse with the maximum possible guarantees.
A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.
In order to facilitate the return process for Clients and to be able to correctly monitor it, THE COMPANY establishes the only return procedure established by THE COMPANY.

If the reason for the return is attributable to THE COMPANY (the product is defective or it is not the one you had ordered, etc.), the amount of the return will be refunded. If the reason is another (the products were served correctly but not are to your liking), the cost of the return costs will be borne by the customer.

To proceed with a return, the following steps must be followed:

Inform before 14 calendar days from receipt, that the piece / item purchased wants to be returned, The information can be made by mail to shop@myjplates.com, keep in mind that the product must not have been used and must be in the same conditions in which you received it and with its original packaging.
THE COMPANY will inform the customer of the address to which the product must be sent.
To complete their return, the customer must send it through a courier company of their choice. Return shipping costs must be paid by the Customer
To complete the return, the customer must inform THE Courier Company used, the date and time of the return.

II.REIMBURSEMENTS TO THE CUSTOMER

Returning the products will result in a refund equal to the cost of the returned products less the cost of the return service. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note that shipping costs they are not refundable.

Only in the event that the delivered product is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.

Returns and partial cancellations will result in partial refunds.

The return order will be managed under the same system that was used for payment within a period of 3 days from the confirmation of arrival at our Workshop-Warehouse of the returned order. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

Late or Lost Refunds.

If you have not received your refund yet, please check your bank account again first, please contact your bank / credit card company as it may take some time before your refund is officially posted and there is often a processing time before a refund is posted.

If you've done all of this and haven't received your refund yet, please contact us at shop@myjplate.com

 

Warranty on Products / Parts Purchased.

THE COMPANY acts as a manufacturer and distributor and guarantees that the products that are presented for sale in our online store myjplates.com do not present defects or hidden defects that may make them dangerous or unsuitable for normal use.

Also keep in mind that they are pieces-articles made with resistant materials and of high durability. However, when they are made using manual-artisan processes and techniques, they may present some irregularities or small variations in color-shape, size, even between the same pieces from the same collection or series.

The warranty will not be applicable to apparent defects and product conformity defects, for which any claim must be made by the Customer in question within 7 days of delivery of the products. The warranty will not cover products damaged by improper use.

JPlate will accept the return only of parts / articles purchased in our official online store and only in the cases specified below:

1- Only in cases where the merchandise is defective, according to the provisions of the Defective Products Law, THE COMPANY will immediately proceed to replace the product with another with identical conditions.

2- THE COMPANY will also proceed to return the amount of the merchandise when, due to causes not attributable, whether direct or indirect, to it, it is unable to serve it.

3- THE COMPANY will accept the return of the merchandise when, due to causes attributable to it, the requested product does not correspond to the one requested by the client.

Please bear in mind that for reasons of hygiene / health safety THE COMPANY DOES NOT accept returns of any item that does not have as a reason any of the three previously described cases.

We inform you that by virtue of article 104.1.b of the General Law for the Defense of Consumers and Users, you will have a period of 14 calendar days to withdraw from your purchase from receipt of the product. Also, in this section we provide you with the document that you can use to exercise said withdrawal.

 

Withdrawal form

You only have to fill out and send this form if you wish to withdraw from the contract:

For the attention of:

Jessica Maracara Piñerua

C / María de las Mercedes de Borbón 130, 6B, 28005 Madrid / Madrid-Spain.

Email: shop@myjplates.com

I hereby inform you that I am withdrawing from my purchase contract for the following good / goods to provide the following service with reference Order number: ............

-Date of purchase, the day ............. and received the order dated ...................

-Name of the buyer:

-Buyer's address: (* if the shipping address is different from the buyer's, you must fill in the following information).

* Name of the Recipient / user:

* Address of the Recipient / user:

- Signature of the buyer / recipient: (* only if this form is submitted on paper) and Date.

NOTWITHSTANDING THE EXPOSED, from this store it is recalled that by virtue of article 103.e of the General Law for the Defense of Consumers and Users, no withdrawal will be allowed in the supply of sealed goods that are not suitable to be returned for reasons protection of health or hygiene and that have been unsealed after delivery. Consequently, in these cases THE COMPANY will only accept returns:

Within the period established for this purpose by the Law (14 calendar days), the buyer exercises his right of resolution. THE COMPANY will accept the exercise of the aforementioned right, solely and exclusively when the merchandise was in the same state in which it was delivered and ready for sale, with its corresponding original packaging and in perfect condition, and having met the requirements established in point that describes the delivery.

Steps to follow for the return

1. Request your return via e-mail to shop@myjplates.com within a maximum period of 10 calendar days from the date you received the order from the courier company.Please, consider including the order number and the reason why you return the item in the return request mail.
2. Once your return request is received, we will contact you to indicate the steps to follow in the return.
3. Then and always within 5 working days of your request, our courier company will pick up the item at the time you indicate. Transportation costs will be paid by the customer.
4. Prepare the package to be collected inside its box with its original packaging and protective material, and make sure that the labels have not been torn off and the item has not been used or tampered with. The return must meet these conditions to be accepted.

Once the item is received in our Workshop-Warehouse, it will be inspected and we will send you an e-mail informing you of the acceptance or rejection of the return.

If the return is approved, the refund is processed and automatically charged to your credit card or original payment method, within a certain number of days.

As of this date, THE COMPANY has a period of 14 calendar days to reimburse the total amount of the purchase (ordinary shipping costs included) from the receipt of notification of termination of the contract (art. 107.1 of the General Law for Defense of Consumers and Users) for which they must prove that the returned products have been shipped within those 14 calendar days; however, the consumer and user will bear the direct costs of returning the returned goods (art. 108 of the General Law for the Defense of Consumers and Users).

The return costs will only be returned to the consumer in the event that THE COMPANY is responsible for the cause of returning the product.

The refund will be made through the means of payment that was used in the purchase.

If you do not meet any of these conditions, we will contact you to offer you the option of returning items that have not been accepted. All expenses generated by this return, including the transport of these items, will be borne by the customer. If the client does not accept this option, THE COMPANY can keep the items and the amount thereof.